Privacy policy

Information we collect

We collect information you provide when creating an account, such as your name, email address, shipping address, and payment details. We also collect information about your children that you share with us — names, ages, and reading interests — so we can curate the best books for them.

When you use our service, we automatically collect certain data such as your IP address, browser type, device information, and usage patterns. This helps us improve the service and troubleshoot issues.

How we use your information

We use your information to deliver books, process payments, send service updates, and personalize your reading experience. Your child’s reading preferences help our librarians select the perfect books for each delivery.

We may occasionally send you emails about new features, reading tips, or service improvements. You can opt out of marketing emails at any time.

Data sharing & disclosure

We never sell your personal information to third parties. We share data only with trusted service providers who help us operate — payment processors, delivery partners, and analytics tools — and only to the extent necessary to provide the service.

We may disclose information if required by law, or to protect our rights, your safety, or the safety of others.

Data security

We take data protection seriously. All data transmitted between your browser and our servers is encrypted using industry-standard TLS. Payment information is processed by PCI-compliant partners and is never stored on our servers.

We regularly review our security practices and update them as needed to protect your information.

Children’s privacy

We collect information about children solely for the purpose of curating age-appropriate book selections. We do not create profiles of children for marketing purposes, and we do not share children’s data with third parties.

Parents and guardians retain full control over their child’s information and may request its deletion at any time by contacting us.

Your rights

You have the right to access, update, or delete your personal information at any time through your account dashboard. You can also request a copy of the data we hold about you by contacting us.

You may close your account at any time. We will delete your personal information within 30 days of account closure, except where we are required to retain it for legal or regulatory reasons.

Cookies

We use essential cookies to keep the service running smoothly. These are necessary for authentication, cart functionality, and basic site operations.

With your consent, we also use analytics cookies (Google Analytics) and marketing cookies (Meta Pixel) to understand how the service is used and to measure the effectiveness of our advertising. These are only activated after you accept them.

You can accept, reject, or customise your cookie choices through the cookie banner, and you can change your preferences at any time via the “Cookie settings” link in the footer of every page. Refusing optional cookies will not affect your ability to use the service.

Changes to this policy

We may update this privacy policy from time to time. If we make significant changes, we will notify you by email or through a notice on our website.

Continued use of the service after changes take effect constitutes acceptance of the updated policy.

Contact us

If you have any questions about this privacy policy or how we handle your data, please reach out to us at hello@libroo.com. We're happy to help.